Frequently asked questions


PAYMENT AND REFUND POLICY

Q1. HOW, DO I ADD A COURSE USING MY VOUCHER CODE?
Go to “All Packages” page and click on “I have a voucher code” and enter your voucher code to activate your product.

Q2. ARE CAABIL PRODUCTS REFUNDABLE?
No, Caabil products are non-refundable.

Q3. ARE ANY TAXES APPLICABLE?
Yes, GST tax applies to Caabil products .all price are mentioned including GST

Q4. WHEN I PURCHASE A PACKAGE, HOW LONG WILL IT BE VALID?
A package is valid till the date specified on the invoice.

Q5. HOW SOON WILL I GET ACCESS TO THE PACKAGE WHICH I PURCHASED?
You will get access to the package as soon as your transaction is successful and your purchase is completed.

Q6. WHERE CAN I SEE THE PACKAGES I HAVE ALREADY PURCHASED?
You can view all the packages you have bought in the dashboard>my packages    

Q7. FROM WHERE CAN I GET AN INVOICE COPY OF MY PURCHASED PACKAGE?
You can download the invoice by going to Profile > Details page and clicking on “View details” in the packages bought section.  

Q8.WHAT DO I DO IF MY PAYMENT HAS FAILED?
Contact the support team and we will resolve the issue from our side by verifying your transaction


LOGIN & SUPPORT 

Q1. I AM A NEW USER. HOW DO I START?

To start your journey on Caabil, you need to register either by mobile number or email ID. Social media logins like Google, Facebook also works. You can give Caabil’s free test after the registration and get to know more about the features of Caabil.


Q2. I HAVE FORGOTTEN MY PASSWORD. WHAT DO I DO?

On the login page, you can click on “forgot password” button to reset your password through mobile OTP verification or email link verification 


Q3. I AM HAVING TROUBLE LOGGING IN. WHAT DO I DO?

Please make sure that you are entering the correct mobile number or email ID from which you have registered earlier. If you are facing trouble even after this, please recover your password by clicking on “forgot password” button and try again with the new password. 


Q4. I FORGOT THE EMAIL ADDRESS ASSOCIATED WITH MY ACCOUNT. WHAT DO I DO?

In case you have forgotten your email ID, you can also login with the registered mobile number. And if you haven't registered any mobile number, contact Caabil's support team to recover your accounts


Q5. I'm STUDENT OF PARTNER INSTITUTE WHERE DO I GET MY ENROLMENT NUMBER AND WEB ACCESS CODE?

At the time of registration, PARTNER INSTITUTE provides a unique enrolment number and web access code to every student. In case you are unable to find this, get in touch with your respective Institute Centre or reach us directly on support@caabil.com


Q6. HOW DO I CHANGE MY PASSWORD?

On the login page, you can click on “forgot password” button to reset your password through mobile OTP verification or email link verification. After that, you can set a new password and login with it.


Q7. HOW CAN I UPDATE MY PROFILE?

After logging in, go to profile> Details and click “edit” to make changes in your profile information.


Q8. HOW DO I DELETE MY ACCOUNT?
Currently, we do not have any option to delete your account.


Q9. CAN I CREATE ANOTHER ACCOUNT?
Yes, you can create another account with a different email ID or mobile number.


Q10. HOW DO I REACH OUT TO CUSTOMER SUPPORT?
You can reach out to Caabil support by:

a) Emailing us at support@caabil.com 

b) Chatting with us on the super cool ‘chatbox’ window which can be located on the bottom of this page and across almost all Caabil pages.


Q11. WHAT ARE THE SYSTEM REQUIREMENTS FOR TAKING A TEST ON CAABIL?
Any operating system with browsers having mentioned or higher version – Chrome 63, Firefox 55, Safari 11 and Microsoft Edge.


Q12. IS THERE ANY APP FOR. CAABIL?

We don’t have a mobile app currently but our developers are working on it. We’ll be launching it out sooner than later



GENERAL

Q1 WHAT IS CAABIL?

Caabil is India’s Largest Online Learning and Assessment platform for students who aspire to crack the competitive exam. We provide assessment for all exams like IIT-JEE mains/advance, BITSAT NEET, CLAT, BANK job, SSC, and all kind of govt job. We guide our students throughout their academic journey and identify their strengths and weaknesses through our in-depth analytics which helps them improve faster than any other traditional method of learning. 

We have different modules to learn, practice, test, revise and share their ideas that take care of the entire learning ecosystem of a student.


Q2. WHY SHOULD I PURCHASE CAABIL?

Within first year it inception 3142 total selections in JEE mains and 41 selection in jee advance Caabil is setting a new milestone in the ed-tech industry. If you’re preparing for an upcoming important examination, Caabil will serve as the only guide and friend you’ll ever need.

Q3. WHICH EXAMS DOES CAABIL SUPPORT?

Currently, Caabil assists in the preparation of JEE Advanced, JEE Main, BITSAT, NEET, CLAT, NTSE, NDA& DEFENCE,  BANK, RAILWAY, SSC, And other govt jobs. For more details on exam visit https//www.caabil.com/exams


Q4. HOW IS CAABIL DIFFERENT?

To start with Caabil, you need to register yourself and post that you can access your Dashboard, attempt Diagnostic test and also avail your free combo product 

Q5. HOW MUCH TIME SHOULD I SPEND ON CAABIL?

While different students have different learning capabilities, we suggest that on an average, a student must spend 40-60 minutes daily on  and should take 1-2 full test sessions per month


Q6. HOW CAN I BENEFIT FROM CAABIL?

With Caabil, you can:

Q7. CAN I DOWNLOAD CAABIL TESTS FOR FUTURE REFERENCE?

Caabil does not permit you to download questions/test papers. The best place to give them is online as it helps our AI algorithm to generate the real-time analytics and smart suggestions that help you improve faster than other traditional modes of learning.


Q8. ANY FREE SERVICES AVAILABLE ON CAABIL?

To provide you with the hint what is waiting for you inside your first test is on us .first test is completely free. Apart from that many live tests will be conducted which are free and you can win exciting prizes too. Also, there is free counseling, motivation seminars and buddy talks which are organized time to time to meet you focused and motivated towards your goal.


Q9 .who HAVE PREPARED CAABIL QUESTIONS PAPER AND MATERIAL?

We’ve partnered with reputed institutes to provide the best content prepared by academic experts. We also have handpicked experts such as ex-toppers, Industry Leaders and subject teachers working with us to handpick only the best content for your preparation.


PRODUCT

Q1. WHAT ARE THE DIFFERENT PRODUCTS THAT CAABIL OFFERS?

Visit our test series’ description page – caabil.com/test series to get detailed information. In a nutshell, there are three categories for every examination:

You can select your preferred product by purchasing it online directly or speaking to Caabil counselors on chatbot


Q2. DO I HAVE TO BE A PAID USER TO DOWNLOAD PREVIOUS YEAR PAPERS?
No, all previous year papers are available for free!!!.but to give them online in real exam like an environment you have to buy the package.

 

Q3. MY FRIEND AND I ARE APPEARING FOR THE SAME EXAM. CAN WE SHARE AN ACCOUNT?
This is not recommended due to the following reasons.

 One of the primary advantages of Caabil is the detailed personalized analytics that helps you to identify and improve your weaknesses. If different people are using the same account, this feature will become useless and can give misleading information.


Q4. WHAT ARE THE DIFFERENT TYPES OF TESTS AVAILABLE ON CAABIL?

We have the following types of tests:


Q5. I PURCHASED A TEST PACKAGE BUT SOME OF THE TESTS IN IT ARE LOCKED. WHY?
The full tests in the package are made live on a defined schedule. We do this to benchmark our students better.


Q6. WHAT ARE THE LEARNING FACILITY?

Analysing your strong and weak points you get to know which topic and concept you need to give more effort and which are easy pie for you and can be covered with minimal effort. Apart from this timely updates by video audio and text with formulas, short tricks, and mind map will be released to ease your learning process


Q7. WHAT ARE THE REVISION FACILITY?

By tracking millions of data points through our deep intelligent analytics, we determine student weaknesses and make a list of concepts which have further scope for revision. Also, you can bookmark the questions which you find important to revise further


Q8. WHAT IS THE TEST FACILITY?

To create the real test environment, we have different sets of time-bound test series which can be availed under the ‘Test’ module. To ensure there are no surprises, we’ve taken care to provide a test environment which is the exact same as the real exam at your examination center.

Q9. HOW CAN I REPORT AN ERROR IN A TEST QUESTION?

After attempting the test, you can go to the Results page where you will find the solutions to every question in the “solutions” tab. If you think that a question is incorrect, you can immediately report it by clicking on the “Report error” button present in the top right corner of the question card section.


Q10. WHAT IS THE DOUBT AND DISCUSS FACILITY?

On CAABIL Community, you can share ideas, doubts, prep tips etc with students and teachers across India. You can even comment on other’s answers and challenge your friends on Caabil tests. To maintain the best quality, we have a top-notch community voting system to rate questions and answers and filter out illicit or low-quality content.

    

Q11. WHAT ARE THE PARAMETERS BASED ON WHICH MY RESULT IS SHOWN?

Caabil operates on extremely detailed analytics for every test result.  Factors such as strengths and weaknesses of every concept, chapter, and subject are considered. These are based on the parameters of accuracy, time is taken and the total number of attempted questions. All these parameters are further benchmarked with the average and topper examinees aspiring for the same goal. Hence, you will be able to judge yourselves better and plan smarter towards achieving your goal.

Q12. HOW IS MY WEAKNESS CALCULATED?

The weakness of any concept is calculated based on accuracy displayed. Our criteria to classify weakness is an accuracy rate less than 70%.


Q13.HOW IS MY CONFIDENCE CALCULATED?

Confidence is the measure of how much sure you are whether your answer is correct or not. Our custom made AI tool which gathers through thousands of data point analyze your results to provide you with the rate which can predict whether your answer is going to be correct or incorrect.

Confidence is calculated based on the formula

Confidence=(1*correct +.25*incorrect)/( Total no of questions)


Q14. HOW IS MY CONCEPT CALCULATED?

Your concept is calculated based on concept strengthening test 

Concept=(concept test with more than 60% marks)/( No of concept test attempted)


Q15. WHAT ARE THE COUNSELLING FACILITIES?

At CAABIL we believe that everybody is different in their choice so based on that we provide them with the options of different learning aspects. Timely seminars on education, motivation, and career opportunities are provided. Time to time update on college admission of various courses, Govt jobs, and alternative career opportunities are provided. Buddy talks and counseling by IITian, IIM students, Doctor, IAS officers and ex-topper are organized frequently on the live webinar and in person at a different place to get an insight into those careers that you seek.


TROUBLESHOOTING

Q1. WHAT SHOULD I DO IF MY TEST IS INTERRUPTED DUE TO INTERNET ISSUES OR POWER FAILURE?

We maintain your test time at our end as well and hence, you can resume your test by revisiting the ‘My Tests’ section of your dashboard. However, please note that the minutes lost due to internet issues and power failure will not be given as extra time.


Q2. IF THERE IS ANY PROBLEM CONCERNING THE WEBSITE, WHOM DO CONTACT?
You can contact Caabil's councilors via call, email or chatbot available on our website. Reaching Support/Councillors 

Support email: support@caabil.com


Q3. WHERE CAN I LEAVE A FEEDBACK?

You can leave a feedback on test questions after submitting your test. Go to the “Test Results” for viewing the solutions. For all the content on Caabil, we have a 5-point rating system. You are most welcome to leave your feedback on anything you want and we promise to make it better based on the feedback.